How Dewcup responds when someone may be in crisis
If you need help now, you don't have to wait for the app to notice.
988 Suicide & Crisis Lifeline
Free, private, and open all day and all night across the United States.
National Domestic Violence Hotline
If you're afraid of a partner. 1-800-799-7233, or text START to 88788.
In danger right now? Call 911.
Sprout is an AI
Sprout is an AI companion. It isn't a person and it isn't medical care.
Every message is checked first
Every message is checked before Sprout sees it.
If you may be thinking about suicide or hurting yourself
Sprout doesn't answer. You get a message written by people, with one-tap buttons to call or text 988.
If you may be afraid of a partner
You get a message written by people with the National Domestic Violence Hotline: 1-800-799-7233, or text START to 88788.
How the check works
There are three parts, and any one of them is enough.
- A list of phrases, checked on your phone, so it works with no signal.
- A second check on our servers that reads for meaning, so it can catch a message with no alarming word in it.
- A check on Sprout's own reply before you see it.
If the second check can't run, Sprout doesn't reply at all. The 988 line stays on the screen.
What we keep
When the check fires, we record the time and which of the three parts fired. We don't record your message with it.
What it can't do
No check catches everything, and this one will sometimes show the 988 message when you didn't need it.
Help now is in Settings and on the free tools screen, with no account and no subscription.
Report a reply
You can report any reply from Sprout with the control under it. A person reads every report.
Questions about this page? Email help@dewcup.app. Nobody watches that inbox for emergencies, so in a crisis call or text 988.