Dewcup

Support

Email help@dewcup.app. A person replies within 2 business days, and within 1 business day for billing or deletion.

Email support

Need help right now?

Nobody watches the support inbox for emergencies. Call or text 988, or call 911 if you're in danger.

Call 988 Text 988 Domestic violence hotline

Afraid of a partner? The National Domestic Violence Hotline is 1-800-799-7233, or text START to 88788. How Sprout responds in a crisis

Cancel

Through the App Store or Google Play.

Restore a purchase

On a new phone or after a reinstall.

Export your history

Everything you wrote, in one file.

Delete everything

Your account and all of its data.

Cancel your subscription

You cancel in the store you bought from, not in Dewcup. You keep the paid features until the period you paid for ends.

iPhone

Settings›Your name›Subscriptions›Dewcup›Cancel Subscription

Android

Google Play›Your profile picture›Payments and subscriptions›Subscriptions›Dewcup›Cancel subscription

Cancel during the 7 free days and you pay nothing. After you cancel, Sprout, your garden, your calendar and your export stay. The calm-down tools and crisis help are always free.

Refunds

The App Store and Google Play handle refunds. Forgot to cancel? Email us within 7 days and we'll help you ask for your money back.

On iPhone, you can also ask at reportaproblem.apple.com. On Android, open your order history in Google Play.

Restore a purchase

  1. Install Dewcup and sign in with the same Apple or Google account you used before.
  2. Open Settings, then Subscription, then Restore purchase.
  3. Your subscription and your history come back. Still missing? Email us.

Your purchase belongs to your App Store or Google Play account, so use the same store account on the new phone.

Export your history

  1. Open Dewcup and go to Settings.
  2. Tap Export.
  3. Choose where to save the file.

Export works if you've stopped paying. It reads the copy on your phone, so it works when our servers are down too.

Delete everything

You can delete your account and all of its data from inside the app, or by email if you no longer have the app.

How to delete my account

Deleting your account doesn't cancel a subscription. Cancel in your store first, using the steps above.

Report a Sprout reply

Every Sprout message has a Report this reply control under it. A person reads every report.